Guest post by Ben Crothers, Design Strategist, Atlassian.
The 10th anniversary edition of the Agile Australia Conference was pretty special in a lot of ways. One of the new things we tried this year was to give attendees another mode of interacting with each other with a Workshop Wall.
A Workshop Wall is a set of activities that you host on a whiteboard wall at a conference for people to add their thoughts, feedback and ideas using sketches and sticky notes. It’s a great way for an organisation to learn about customers and attendees, and for the attendees to learn from each other. Conferences can get pretty hectic, and this format gives people a chance to pause and reflect on what they’re learning, and what they want to take away back into their own work. After 10 different questions and nearly 150 sticky notes, here’s what the AgileAus18 attendees collectively had to say.
What problems do we have in projects that just won’t go away?
Despite Agile going gangbusters in all sorts of organisations across the world for years now, we still struggle to make it work well, in all sorts of ways. We still struggle to connect what we’re doing to achieve all those great outcomes we all want out of Agile: shipping real value to customers often, continuous learning and improvement, co-ownership of how the work is planned and executed, things like that. The main issues that were top of mind for attendees were:
- Misunderstandings and different expectations amongst team members, stakeholders, clients and management
- Bringing new team members (and new stakeholders/approvers) up to speed on what’s going on
- Not setting up a project/team for success at the start
- Not keeping the work properly and clearly connected to the strategic intent and business goals
- Dealing with constraints, different timezones, dependencies, and decision-making
How do we measure what matters in their work?
Keeping our eyes on the prize can get tricky too, so it’s important that we always have a clear idea of what success means, and how to measure that success. We know we’re getting better when we’re delivering more value to our customers and delighting customers; providing psychological safety with each other; minimising dependencies, impediments and sign-offs; and being able to respond faster to their customer feedback.
Here’s what we actually measure:
- Cycle time, lead time, and customer NPS
- No. patches following planned release
- Time to fix mean time to repair (MTTR)
- The vibe of the team: attendance, ideas, participation
- % tickets rolled over into the next sprint
- Take-up of Agile practices and principles in each team
- Tech health, product health, and team health
The main methods for capturing this information is through customer interviews and online surveys. The more advanced organisations amongst our community are also using Agile health radars and maturity matrices.
What does Agile mindset mean to us?
There was a real ‘return to our roots’ sentiment at several points during this year’s AgileAus Conference, and this was clear in people’s answers to this question. We’re aware that we can’t cargo cult our way to greatness; simply doing the Agile things doesn’t necessarily mean we’ll get the outcomes we read and hear about. It’s all about combining a healthy Agile mindset with Agile practices. But what do we actually mean by ‘Agile mindset’? Here are the themes that arose:
- Putting the customer first
- Being flexible and open to change
- Being willing to improve (and actually improving too)
- Being curious
- Being open with each other
- Being responsive and shipping constantly
That’s a pretty nice score card of ‘Agile mindset’ health factors right there!
What do we think is the future of Agile?
The main thread going through people’s heads in their answers to this question on the Workshop Wall was that in the future, the Agile footprint will be much greater, not only throughout organisations, but throughout other domains, such as science and education. Perhaps Agile will just become so familiar that it will cease to be known as a separate thing with a separate name. Imagine that! Here are some other futuristic thoughts:
- The fight to get Agile going throughout the whole organisation will keep going, regardless of ‘the establishment’
- We’ll need to improve how to onboard leadership teams more effectively into Agile mindset and practice
- We’ll have more shared digital workspaces
- Leaders will become true advocates, genuinely wanting to make people awesome
- We’ll have better feedback loops linking customers with organisations more closely
What did we take away from AgileAus18?
A lot of attendees were keen to stay in touch with each other, and keep building each other up as an Agile community of practice in Australia. There was obviously a metric ton of valuable insights, experiences and lessons for everyone to take away from this year’s Conference, but what did it all boil down to? It was insightful to see a really strong sentiment appear on the Wall about connecting more deeply to the Agile values at a personal level, and then doing more to translate this to the team, and helping the team monitor itself and improve itself:
- Do personal retrospectives
- Try to maintain the courage to be free to my values
- Leave behind our ‘industrialised’ approach to Agile
- Talk more about what we need to do better as a team
- Co-create solutions with my team when a practice is not working
- Tell stories to reinforce what matters to us, and to our customers
It was gratifying to see so many people engage with the Workshop Wall this year, but what was even better was hearing the depth and honesty of conversations that people struck up with each other near the Wall, as they reflected on what they were taking in around them. Hopefully this experience — as well as all the other aspects of the AgileAus18 Conference experience — stays with us throughout the year to come.